Privacy Policy

1. Introduction

Kronos Photogram ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information when you use our website and services.

2. Information We Collect

We may collect the following personal data:

• Contact details — name, email address, phone number and postal address.
• Booking information — appointment dates, service type, notes and preferences.
• Payment information — billing details processed securely through our payment provider. We do not store card numbers on our servers.
• Technical data — IP address, browser type, device information and cookies (see our Cookie Policy).
• Photographs & deliverables — images captured during sessions and delivered via our client portal.

3. How We Use Your Information

We use your personal data to:

• Provide, manage and deliver our photography services.
• Process bookings, invoices and payments.
• Communicate with you about appointments, deliverables and account matters.
• Improve our website and services.
• Comply with legal obligations.

4. Legal Basis for Processing

We process your data on the following lawful bases under UK GDPR:

• Contract — processing necessary to perform a contract with you (e.g. delivering photography services).
• Legitimate interests — improving our services and communicating relevant information.
• Consent — where you have given explicit consent (e.g. marketing communications).
• Legal obligation — where required by law (e.g. tax records).

5. Data Sharing

We do not sell your personal data. We may share data with:

• Payment processors to handle transactions securely.
• Hosting and email providers that support our operations.
• Professional advisors or law enforcement when legally required.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above, or as required by law. Invoice and accounting records are kept for a minimum of six years in accordance with HMRC requirements.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (subject to legal obligations).
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time.

To exercise any of these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

10. Contact

If you have questions about this policy or wish to exercise your rights, please contact us at admin@kronosphotogram.co.uk.